Refund Policy
We want you to be satisfied with our service. Here's our comprehensive refund policy.
Fair Refund Guarantee
If our service doesn't work as expected, we'll make it right with a full refund as wallet credit.
*Eligible refunds are credited to your BillioPlus wallet, not to your bank/card. See Terms §15.
When You Can Get a Refund
If you don't receive an SMS within 20 minutes
If the service blocks virtual numbers
If the number format is incompatible
If you received SMS but can't use it
How to Request a Refund
Check Eligibility
Verify if your case qualifies for a refund according to our policy
Submit Request
Contact support with your order ID and reason for refund
Review Process
Our team reviews your request within 24 hours
Refund Issued
Approved refunds are credited to your wallet balance as credit for future purchases
- • Refunds are credited to your wallet balance, not back to your payment method
- • Refund requests must be made within 24 hours of purchase while order is active
- • Numbers that successfully receive SMS are not eligible for refund
- • Bulk purchases may have different refund terms
- • Payment disputes are handled case by case — contact us first before a chargeback
- • Virtual numbers may be recycled or previously used; eligibility is reviewed per supplier response
Need Help with a Refund?
Our support team is here to help you with any refund requests or questions. Response target within 24 hours on business days.
Email Support
contact@billioplus.com.ng
Monday–Friday, 9am–6pm WAT (response target within 24 hours on business days)
Phone Support
+234 905 361 1266
Monday–Friday, 9am–6pm WAT (response target within 24 hours on business days)